Buy with confidence. If a product doesn't work as advertised, file a challenge and get expert help to resolve the issue.
Challenge Protection is our buyer support system. If a product doesn't work as described, file a challenge and our team will help you resolve the issue.
Every product on COEXC comes with automatic Challenge Protection. No extra cost, no opt-in required.
If the product doesn't work as advertised, file a challenge within the protection period (typically 7-30 days).
Challenge Fee: 10% of purchase price (non-refundable) to cover expert review and resolution support.
Our team reviews your challenge and provides detailed guidance on how to fix the bug or resolve the issue. You'll receive step-by-step instructions and support.
A step-by-step guide to filing and resolving challenges
Buy any product on COEXC. Once delivered, you have a protection period to test and verify it works as described.
If the product doesn't work as advertised, file a challenge from your order page. A 10% challenge fee (non-refundable) applies. Provide:
The seller has 48 hours to respond to your challenge. They can either fix the issue, provide clarification, or accept the refund.
If the seller disputes the challenge, our team reviews all evidence and makes a fair decision within 3-5 business days.
If your challenge is valid, our team provides detailed resolution guidance including bug fixes, troubleshooting steps, and implementation support to help you get the product working.
Example: For a $100 purchase, you pay $10 challenge fee and receive expert help to resolve the issue.
Code has critical bugs or doesn't run as described
Advertised features are not present or functional
Product significantly differs from description
Code contains malware or security vulnerabilities
Simply not wanting the product anymore
Not understanding how to use the product correctly
Discovering a better price after purchase
Small UI/UX preferences that don't affect functionality
Protection duration varies by product type
Scripts, templates, small tools
Apps, plugins, themes
SaaS, startups, large codebases
The seller is required to work with our team to provide resolution support. Their rating may be affected, and repeated valid challenges can lead to account suspension. However, we understand mistakes happen and evaluate each case fairly.
No, you can only file one challenge per purchase. Make sure to include all issues in your initial challenge submission.
Most challenges are resolved within 3-5 business days. Complex cases may take longer, but we'll keep you updated throughout the process.
The 10% challenge fee (non-refundable) covers the cost of expert technical review, detailed resolution guidance, ongoing support, and administrative costs. This ensures our team can provide thorough analysis and actionable solutions to help you resolve the issue.
Filing a challenge requires a 10% fee of the purchase price (non-refundable). This fee covers expert review and resolution support. Filing frivolous or fraudulent challenges may result in account penalties and forfeiture of the challenge fee.
Every purchase on COEXC is protected. Buy knowing you'll get expert help if anything goes wrong.
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